SHIPPING POLICY

Shipping policy

Transport information

Our goal is to provide you with the best shipping options, no matter where you live. Every day, we serve hundreds of customers around the world, ensuring we always provide you with the highest level of responsiveness.

The time frame for order delivery is divided into two parts:

Processing time: order verification, quality inspection and packaging. All orders will be sent to the fulfillment center for shipment within 1-3 days of placing the order.
Shipping Time: This refers to the time it takes to ship an item from our fulfillment center to its destination. International deliveries usually take around 7-15 business days. US orders are shipped by USPS, a United States Postal Service product. After processing and leaving the warehouse, items typically take 7 to 15 days to arrive at their destination, but can sometimes take longer.

Shipping Countries

Currently, we only ship to the United States, United Kingdom Canada, and Australia.

Confirm

Once the order requires authorization, a confirmation email will be sent to you. We will start preparing as soon as we confirm your order. It is difficult for us to change or cancel your order during this time frame, however, we will do our best to support your request.

Deal with

Your order usually takes 1-3 business days (while some items may take 6-9 business days). If the processing time is longer than expected, we will send you an email.

Ship
It takes 7-15 business days to arrive.

Note: Due to Covid-19, shipments will be delayed.

Please note:

1. Delivery preparation (quality inspection, packing, paperwork, etc.) usually takes 1-4 business days (some items may take 6-9 business days), not included in the overall "shipping time".
2. All packages have specific tracking information.
3. After the order is shipped, you will receive an email to notify you. The email will contain a unique package tracking number. You can log in to My Account to check the status of your order. Click "My Orders" to check the status of your order and/or get a tracking number.
4. During public holidays, shipping times may be affected as manufacturers and couriers will limit their operations during this period. While unfortunately this is beyond our control, we will do our best to improve this issue.

Shipping Costs

Please note that we are not responsible for any local taxes or customs fees that may be levied by your country.

Tracking Service

Once we send your order, your tracking number and a link to the courier website will be sent via email. You can also track in your user account at Jocelynlist.com. We will also send you an email if there are any unsuccessful deliveries. After receiving your purchase order, you are free to write a review.
If an item is not received or shipped, please contact us within 6 months of delivery and one of our representatives will resolve the issue within 24 hours. Please note that late requests may not be accepted.

Contact us

If you have any questions during shipping or after you receive your item, please contact us at [email protected] and one of our customer service representatives will provide you with a satisfactory solution.